ef99 Privacy & Data Security Policy

What Data We Collect

When you create an ef99 account, we collect information necessary to verify your identity, process payments, and comply with gaming regulations in Bangladesh. This includes your full name, date of birth, email address, phone number, and residential address.

During registration, we also gather details about your identity verification documents—National ID Card, Passport, or Driving Licence. We store encrypted copies to meet KYC (Know Your Customer) requirements and prevent fraud.

Payment & Financial Data

When you deposit or withdraw funds via bKash, Nagad, Rocket, or Upay, we receive transaction records including amount, timestamp, and payment method. We do not store your full card or mobile wallet credentials—only the last four digits and payment service provider reference numbers.

Gaming Activity & Behavioral Data

ef99 logs your gameplay: which games you play, bet amounts, winnings, losses, session duration, and device type. This data helps us detect suspicious patterns, prevent underage access, and personalize your experience. We also track your account login times and IP addresses for security purposes.

Technical Data

Your browser type, operating system, device model, device ID, and mobile app version are recorded. We use cookies and similar tracking technology to remember your preferences and improve site performance.

How We Use Your Data

Account Management & Service Delivery

Your personal data powers ef99's core services: account creation, login authentication, deposit/withdrawal processing, and bonus calculation. We use your email and phone to send transactional alerts—deposit confirmations, withdrawal status updates, security notifications, and account verification codes.

Regulatory Compliance

ef99 operates under gaming regulations in Bangladesh. We process your data to comply with KYC requirements, anti-money laundering (AML) rules, and age verification mandates. This includes verifying your identity within 24 hours of your first withdrawal request and monitoring for suspicious transaction patterns.

Fraud Prevention & Account Security

We analyze your login patterns, betting behavior, and payment history to detect unauthorized access, stolen accounts, and money-laundering attempts. If we notice unusual activity—such as login from a new country or deposits followed by immediate large withdrawals—we may temporarily suspend your account pending verification.

Marketing & Communications

With your consent, we send promotional emails about new games, deposit bonuses, referral rewards, and VIP tier updates. You can unsubscribe from marketing emails at any time without affecting your gaming account. Transactional notifications cannot be disabled.

Product Improvement

We analyze aggregate gaming data—which games are most popular, average session length, device preferences—to improve ef99's app and website. This analysis is anonymized and does not identify individual players.

Data Sharing & Third Parties

Payment Processors

Your deposit and withdrawal requests are shared with bKash, Nagad, Rocket, and Upay to process transactions. These providers are bound by strict confidentiality agreements and comply with Bangladesh's financial data protection standards.

KYC Verification Services

To verify your National ID or Passport, we may share your document images with trusted third-party identity verification partners. These partners use your data solely for verification and do not retain it beyond the verification period.

Regulatory & Legal Authorities

If required by law, court order, or legitimate gaming authority requests, we disclose player data to government agencies, tax authorities, and law enforcement. We notify players of such requests unless legally prohibited.

Data We Do NOT Sell

ef99 does not sell your personal data to advertisers, data brokers, or marketing firms. We do not share your gaming history, payment details, or identification documents with third parties for their profit or marketing purposes.

Security & Encryption

SSL & Data Encryption

All communication between your device and ef99's servers uses 256-bit SSL encryption (HTTPS). This protects your login credentials, payment information, and personal details from interception.

Server Security

ef99's databases are hosted on secure servers with firewalls, intrusion detection systems, and regular security audits. We apply security patches within 48 hours of release and conduct quarterly penetration testing.

Password Protection

Your password is hashed using industry-standard bcrypt algorithms and never stored in plain text. We encourage you to use strong, unique passwords (at least 12 characters, mixing uppercase, lowercase, numbers, and symbols) and enable two-factor authentication if available.

Employee Access Controls

Only authorized ef99 staff members with a legitimate business need can access your personal data. All staff sign confidentiality agreements and undergo security training annually.

KYC & Anti-Money Laundering

Identity Verification Requirements

Before your first withdrawal, ef99 requires proof of identity using one of these documents: National ID Card (NID), Passport, or Driving Licence. We verify that your name, date of birth, and document number match your account details.

Verification Timeline

KYC verification is completed within 24 hours in most cases. During verification, your withdrawal is temporarily on hold. Once approved, you can withdraw up to ৳140,000 daily (Member tier) or higher limits depending on your VIP level.

Source of Funds Monitoring

If your account shows large deposits (over ৳500,000 monthly) or unusual transaction patterns, ef99 may request additional documentation—such as employment verification, business registration, or bank statements—to confirm the source of funds.

Sanctions & Restricted Countries

ef99 prohibits accounts from individuals or entities on international sanctions lists. We screen all players against OFAC, UN, and other regulatory databases. If you are flagged, we will close your account and may retain funds pending legal guidance.

Cookies & Tracking

Essential Cookies

ef99 uses essential cookies to maintain your login session, remember your language preference, and store your VIP tier information. These cookies are necessary for the site to function and cannot be disabled.

Analytics Cookies

We use anonymous analytics to track page views, bounce rates, and popular games. This helps us optimize ef99's performance and user experience. Analytics data is never linked to your identity.

Advertising & Retargeting

If you visit ef99 from an advertisement, we may place a tracking pixel to measure ad effectiveness. This pixel does not store your personal data—only your device ID and visit timestamp.

Cookie Consent

On your first visit, ef99 displays a cookie banner allowing you to accept or reject non-essential cookies. You can manage cookie preferences at any time via your account settings or browser tools.

How Long We Keep Your Data

Active Account Data

While your account is active, ef99 retains all personal, payment, and gaming data. This includes your identity documents, transaction history, and gameplay logs.

Closed Account Data

If you close your account, we retain your data for 7 years for legal, tax, and regulatory compliance. After 7 years, we delete or anonymize your personal information unless we are required by law to retain it longer.

Backup & Archive Data

ef99 maintains encrypted backups of all data for disaster recovery. Deleted data may remain in backups for up to 90 days before being permanently purged.

KYC & Regulatory Retention

Your identity verification documents and transaction records are retained for at least 5 years to comply with Bangladesh's anti-money laundering regulations and gaming authority requirements.

Your Data Rights

Right to Access

You have the right to request a copy of all personal data ef99 holds about you. Submit a request to [email protected] with your account email, and we will provide a comprehensive data report within 15 business days.

Right to Correction

If your personal information is inaccurate (e.g., wrong name spelling or outdated phone number), you can update it via your account dashboard or request our support team to correct it.

Right to Deletion

You may request deletion of your account and associated data. However, we will retain transaction records and KYC documents for the legally required 7-year period. Once deleted, your account cannot be recovered.

Right to Withdraw Consent

If you previously consented to marketing emails, you can withdraw consent by clicking "Unsubscribe" in any promotional email or updating your communication preferences in your account settings.

Right to Data Portability

You may request your data in a machine-readable format (CSV, JSON) to transfer to another service. Submit this request to [email protected], and we will provide it within 20 business days.

Get in Touch

Last Updated

This Privacy Policy was last updated on November 3, 2026. ef99 reserves the right to update this policy to reflect changes in data protection laws or operational practices. Material changes will be notified via email. Continued use of ef99 after changes implies your acceptance of the updated policy.