ef99 Responsible Gaming: Play Smart, Stay in Control

What Is Responsible Gaming?

Responsible gaming means playing for entertainment within your means, knowing the odds, and keeping control. At ef99, we give you the tools to set limits and take breaks whenever you need them.

We are committed to player safety. Every member has access to self-exclusion, deposit limits, reality checks, and 24/7 support. Whether you play for fun or take gambling seriously, these features help you stay in charge of your play.

Self-Exclusion Options

What Is Self-Exclusion?

Self-exclusion is a voluntary tool that lets you block your own account for a period you choose. Once active, you cannot log in, deposit, or play until the exclusion ends. This is a powerful way to take a break and regain control.

How to Self-Exclude at ef99

1. Log into your account and go to Settings → Responsible Gaming.
2. Select Self-Exclusion and choose your exclusion period: 24 hours, 7 days, 30 days, 3 months, 6 months, or 1 year.
3. Confirm your choice. You will receive an email confirmation.
4. Your account is now blocked. You cannot undo this during the exclusion period.

Extended Self-Exclusion

For longer breaks, you may request an extended self-exclusion up to 2 years by contacting our support team at [email protected]. We will confirm your request within 24 hours.

Set Deposit & Loss Limits

Daily Deposit Limit

Set a daily cap on how much you can deposit in a single day. Once reached, you cannot deposit more until the next day. This prevents impulsive spending and keeps your budget safe.

• Minimum daily deposit limit: ৳250
• Customizable to any amount you choose
• Takes effect immediately
• Can be lowered or removed anytime (removal takes 7 days to process)

Monthly Loss Limit

Set a monthly cap on net losses. If you hit this limit, your account is suspended for the remainder of the month. Losses are calculated as: total withdrawals + account balance − total deposits.

How to Set Limits

1. Log in to your ef99 account.
2. Navigate to Settings → Responsible Gaming → Limits.
3. Enter your desired daily deposit limit and monthly loss limit.
4. Click Confirm. Your limits are now active.

You can lower your limits anytime. To raise or remove limits, contact support; a 7-day waiting period applies to protect you from impulsive decisions.

Reality Check Reminders

Reality Check is a pop-up message that shows how long you have been playing and how much you have wagered. It appears every 30 minutes during active play.

Enable Reality Check

Reality Check is on by default for all ef99 players. You can adjust the reminder interval (15, 30, 45, or 60 minutes) in your account settings under Responsible Gaming → Reality Check.

This simple pause helps you stay aware of how long and how much you are playing, making it easier to recognize if your play is becoming unhealthy.

Warning Signs of Problem Gambling

Problem gambling affects people of all backgrounds. It starts small but can grow quickly. Here are common warning signs:

• Playing longer or with more money than planned
• Lying to family or friends about how much you gamble
• Feeling anxious or irritable when not playing
• Using gambling to escape stress, sadness, or problems
• Chasing losses by betting more to win back money
• Borrowing money or selling belongings to fund play
• Neglecting work, school, or family due to gambling
• Feeling guilty or ashamed about your gambling
• Failing at attempts to cut back or quit

Help Resources & Support

Bangladesh Gambling Helpline

If you or a loved one is struggling, Bangladesh has confidential helplines and counseling services available 24/7. These services are free and anonymous.

International Support

Global organizations like Gamblers Anonymous and the National Council on Problem Gambling offer online support, meetings, and recovery programs. Many host meetings in English and accept online participants worldwide.

ef99 Support Team

Our 24/7 support team can discuss responsible gaming tools, help you set limits, or connect you with external resources. Reach us via live chat, email, or the contact form below.

Account Closure & KYC

Permanent Account Closure

If you wish to close your ef99 account permanently, you can request closure at any time. To do so, contact [email protected] with the subject "Account Closure Request."

1. Confirm your identity and account details.
2. Withdraw any remaining balance (minimum withdrawal is ৳800).
3. Submit your closure request in writing.
4. Your account will be closed within 24 hours of verification.

KYC (Know Your Customer) Verification

ef99 requires KYC verification before your first withdrawal to ensure player safety and prevent fraud. You will need to submit:

• A valid government-issued ID (National ID Card, Passport, or Driving License)
• A photo of yourself holding your ID (selfie)
• Proof of address (utility bill or bank statement dated within 3 months)

KYC review typically takes 24 hours. Once verified, you can withdraw funds freely up to your daily limit.

Get Help Now

If you are struggling with gambling, take action today. You are not alone, and help is available.

Remember: Gaming should be fun. If it stops being fun, stop. ef99 is here to support your safe play with tools, limits, and resources. You are in control.